Addis Ababa, Ethiopia
Hello Brand Ecosystem

Hello Fast
Mereja Directory Desk

Hello Fast Mereja Trading PLC is a professional customer experience and business support company providing modern call center, customer relationship management (CRM), information services, and business process outsourcing (BPO) solutions. Hello Fast serves as the centralized communication hub for all Hello companies while also providing customer support services to external businesses and organizations.

Operating with trained customer service professionals and modern communication systems, Hello Fast manages customer inquiries, order processing, complaint handling, sales support, information services, reporting, and business communication to ensure every customer receives professional, timely, and reliable service.

Our Mission

To provide professional, reliable, and technology-driven customer support and business communication services that help organizations improve customer satisfaction, operational efficiency, and business growth.

Our Vision

To become Ethiopia's leading customer experience and business process outsourcing company by delivering world-class call center and information management services that support thousands of businesses and millions of customers every year.

Explore Core Services External Business Solutions
Hello Fast Logo

Instant Hotline

6810

Call center channels operational 24/7

Performance & Value

Why Choose Hello Fast?

Professionally trained customer service agents

Skilled brand reps prepared for complex support mapping.

Fast response and reliable communication

Eliminating drop rates with tight network dispatch paths.

Accurate customer data management

Strict indexing schemas preserve operational integrity.

Modern CRM and reporting systems

Providing dynamic oversight architectures over interaction stacks.

Multi-channel customer support

Unified routing frameworks handling voice, chat, and tickets.

Daily, weekly, and monthly performance reports

Data-driven summaries sent cleanly to corporate partners.

Scalable solutions for businesses of all sizes

Adaptable allocation modules that grow with your project volume.

Experienced in key enterprise industries

Specialized vectors for transportation, food service, logistics, and retail.

Dedicated customer satisfaction focus

Engineered to systematically optimize lifetime audience value metrics.

BPO Outbound Reach

External Business Solutions

Hello Fast also provides professional corporate customer support services for an expansive multi-sector directory:

Banks
Insurance Companies
Hotels
Hospitals
Restaurants
Retail Businesses
Government Institutions
NGOs
E-commerce Companies
Manufacturing Companies
Logistics Companies

Service Taxonomy

Our Core Services

  • 24/7 Customer Support Services
  • Inbound Call Center Operations
  • Outbound Customer Calling Campaigns
  • Bus Ticket Booking & Travel Information
  • Shuttle Reservation Services
  • Food Order Management
  • Delivery Order Management
  • Product Inquiry & Order Processing
  • Customer Complaint Handling
  • Customer Feedback Collection
  • Daily, Weekly & Monthly Business Reporting
  • Customer Relationship Management (CRM)
  • Sales Support & Lead Generation
  • Corporate Customer Support Services
  • Customer Information & Help Desk Services

Hello Bus ET

Comprehensive bus ticket booking, automated shuttle reservations, travel intelligence information distribution, and custom performance analytics reporting systems.

Hello Mesa

High-volume food ordering dispatch, corporate meal program scheduling services, real-time end-customer support structures, and deep end-to-end order management pipelines.